Frequently Asked Questions (FAQs)
At Renaissance Dental, we strive to provide superior customer service. It is important to us to answer every inquiry quickly, professionally, and accurately. The following are our most frequently asked questions. If you do not find what you are looking for here, please contact Customer Service at (888) 358-9484.
I did not receive an Explanation of Benefits (EOB) statement for a recent dental office visit. How can I view/print my Explanation of Benefits (EOB) statements?
Renaissance Dental does not mail EOB statements when services are covered at 100% and the patient owes nothing. These statements are, however, available to view and print on MyRenBenefits
Can I view information for my adult dependents online?
Information for dependents over age 17 must be obtained via phone.
How do I know if a procedure may be covered?
Can I view benefits and claims online?
What is a benefit period maximum?
The benefit period maximum is the maximum dollar amount Renaissance Dental will pay for covered dental services in the benefit period. Once an individual has reached the benefit period maximum, no further payments will be made by Renaissance until the next benefit period.
What is a deductible?
An individual and family deductible is the out-of-pocket amount a person and/or family must pay toward covered services (if any) before Renaissance Dental begins paying for services. The amount of the deductible varies depending on the plan you select.
What is a waiting period/dates of eligibility?
A waiting period is the length of time an individual is required to wait until they are eligible for coverage for certain dental procedures. The waiting period begins on the effective date of coverage for dental benefits. The date of eligibility is the date you are eligible to receive benefits, or signals the end of the waiting period.
My current dentist is not a participating provider. How will this affect me?
You are free to choose any licensed dentist; however, you may save more money by visiting a Renaissance Dental participating dentist. To find participating dentists go to Find a Dentist
What type of dentist do I need?
General Dentists provide a full range of services for the entire family. They will monitor your overall oral health and help identify areas in need of treatment.
Endodontists specialize in diseases of the nerve of the tooth, performing procedures such as root canals.
Oral Surgeons specialize in removing impacted teeth and repairing fractures of the jaw and other damage to the bone structure around the mouth.
Orthodontists correct misaligned teeth and jaws, often by applying braces.
Pediatric Dentists generally limit their practices to treating children and teens.
Periodontists specialize in treating diseases of the gums.
Prosthodontists generally specialize in replacing missing or damaged natural teeth with prosthetics like bridges, crowns and dentures.
Where/how do I submit claims?
Participating dentists will submit your claim for you. However, if you choose a nonparticipating dentist, you or your dentist should send your claims to:
PO Box 17250
Indianapolis, IN 46217
Attn: Claims Department
Do I need to tell my dentist that my insurance has changed?
Yes. Once your coverage becomes effective, you should either tell your dentist that you have Renaissance Dental coverage or show your ID card at the time of service.
How do I get an ID Card?
What is my member ID number?
In most cases, your member ID number is your social security number. If your company has requested alternate ID numbers, this number will be printed on an ID card that you should have received in the mail. Your dentist will need this number to submit claim forms.
What type of plan do I have?
To determine which plan you have, you should check your Certificate of Coverage, or log in to MyRenBenefits
How do I log into my account and manage my information?
You will create a user name and password that provides access to your account. Click here
to begin your login registration.
How do I read my Explanation of Benefits (EOB)?
To learn more about your Explanation of Benefits, click here.